Stage 1
Collect current manuals
Line-by-line review of desk manuals, escalation trees, and end-of-day close checklists so written procedure matches what traders actually do.
Desks updating manuals after a product launch, staff change, or branch reorganization.
Revised procedure drafts and a gap list against current floor practice.
System Branchcore procedure specialists.
Share the latest desk manuals and an example of a recent escalation.
Collect current manuals
Observe or interview for practice gaps
Deliver annotated drafts
You retain ownership of all procedure text.